Hands on and face to face customer service training seems to be something of the past these days for businesses. Sure you can do “online training” but that will not have the same effect or outcomes as your staff being taught directly.
Justin is passionate about customer service and due to his history, customer service and customer retention is something he knows a lot about and loves. Without happy and loyal customers, a business will continually struggle to move forward and grow.
Justin created a revolutionary training program called “Customers First” where he teaches and educates staff not only in the “how” to give the customer a great experience, but more importantly “why” it needs to be done properly and constantly. It’s all about creating a Customer Culture that stick in your business.
If you are seriously wanting to increase your sales and bottom line ( I mean who doesn’t… Right?) then contact Us today to see how we can tailor a customer service training course for your staff.
Justin Herald the Managing Director of Customer Culture is known globally for not only taking a business (Attitude Inc.) from $50 to a multi-million dollar International Licensing success with products sold all over the world, but for also starting other highly successful businesses.
Justin’s expertise in the areas of Sales, Marketing, Customer Culture and Customer Retention is in high demand by companies not only here in Australia but also overseas as well.
If you are looking for a speaker to present to your staff either at a conference of to your staff on site, then Justin would be the best choice. His actual runs on the board make his presentation stand out from others as he doesn’t talk about “theories” he has heard about, it’s actual tried and proven methods.
Check out Justin’s speaking website at www.JustinHerald.com