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[trx_section align=”center” top=”medium” bottom=”super-huge”][trx_title color=”#ffffff” top=”huge” bottom=”small” font_size=”3.0em”]If you don’t look after your customers,
someone else will.[/trx_title][trx_highlight type=”0″ color=”#ffffff” font_size=”1.2em”]Businesses that regularly train their staff in the areas of Customer Service and Sales create a culture that is customer focused which in turn increases income.[/trx_highlight][trx_highlight type=”0″ color=”#ffffff” font_size=”1.2em”]We provide Customer Service Training which builds Customer Service Skills which ultimately leads to Customer Satisfaction: This is what we mean by Customer Culture.[/trx_highlight][trx_block][trx_button style=”filled white-hover” top=”medium” link=”/contact/”]Start Today![/trx_button][/trx_block][/trx_section][/vc_column][/vc_row]

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[trx_columns count=”5″ margins=”” bottom=”small”][trx_column_item span=”2″][trx_image url=”https://customerculture.com/wp-content/uploads/2016/11/justinherald-home1.jpg” title=”justin herald | customer culture”][/trx_column_item][trx_column_item span=”3″][trx_title type=”3″ css=”margin-bottom: 0.35rem;” top=”null”]Justin Herald[/trx_title][trx_highlight type=”2″]CEO – Customer Experience Officer [/trx_highlight][vc_column_text css=”.vc_custom_1457087499262{margin-top: 1.25em !important;}”]We all constantly hear businesses say about customer service “It is our mission, it is our number one priority, it is our goal, it is why we are in business, etc…,” but unfortunately it tends to just be all talk with little action.

They way your customers feel after dealing with your business and your staff has to be your Competitive Advantage. Is It?

Your customers have one thing today more than they have ever had…..CHOICE!

The question is.. Will they choose your business?

Companies that invest into training their staff, are the ones that succeed faster and grow stronger. These successful companies are ones that don’t look at the cost of training their staff as the deciding factor whether they do it or not, they can see the cost to their business IF THEY DON’T!

Today more than ever, businesses are looking for that edge, that point of difference that will separate them from their competitors. We can help you stand out from the rest!

Whilst many companies invest into expensive marketing campaigns to drive more traffic into their stores and to their businesses, without having the staff correctly and deliberately trained in the area of customer service, it is a total waste of that marketing spend.

That’s why at Customer Culture we are committed to providing the insight, training and tools to assist your business to maximise your outcomes with all aspects that involve your customers and any touch point they have with your business.
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[trx_section align=”center” top=”small” bottom=”medium”][trx_title color=”#4c4c4c” top=”small” bottom=”small” font_size=”3.0em”]Packages[/trx_title][trx_highlight type=”0″ color=”#4c4c4c” font_size=”1.2em”]Whilst we tailor every package for every client we essentially have 3 packages that have proven most popular. All packages take place at your work place.[/trx_highlight][trx_block][/trx_block][/trx_section]

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[trx_infobox style=”success” closeable=”no”]Frontline staff half day workshop
Throughout the workshop the participants discover how the customer actually thinks and […]
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[trx_infobox style=”success” closeable=”no”]On Floor Mentoring Package
This training package is by far the most popular as it is 100% tailored to your business. Sure you will […]
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[trx_infobox style=”success” closeable=”no”]Sales floor staff pre work session
Phantom shopping experience to gain the current customers experience Identify and produce […]
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[vc_row][vc_column][trx_columns count=”5″ margins=”” bottom=”huge”][trx_column_item span=”2″][trx_image url=”https://customerculture.com/wp-content/uploads/2016/11/image3.jpg” title=”justin herald | customer culture”][/trx_column_item][trx_column_item span=”3″][trx_title type=”3″ css=”margin-bottom: 0.35rem;” top=”null”]That is where CUSTOMER CULTURE comes in.[/trx_title][vc_column_text css=”.vc_custom_1457087499262{margin-top: 1.25em !important;}”]At CUSTOMER CULTURE we train and consult large and small businesses in the area of customer service. Correct training of staff in the area of customer service has proven to lead to greater sales per customer. It also has the advantage of regaining those customers you may have lost to other “online” outlets due to them having little or no experience with staff in store.

One major advantage the consumer has today is “choice”. If you don’t look after your customer, someone else will! This is where training and retraining in the area of customer service is more important than ever before.

At Customer Culture we don’t have the “cookie cutter” approach. Every client has unique needs so we tailor to suit YOUR needs.

The newly released “Customer Culture – Customers First” Training Manual is a MUST have resource for every business. Contact us to see how this Program can be your “go to” customer service resource for all of your employees. This gives you the option to run your own training with your staff.

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[vc_column][trx_section align=”center” top=”medium” bottom=”super-huge”][trx_title color=”#ffffff” top=”huge” bottom=”small” font_size=”3.0em”]Book Your Session Now![/trx_title][trx_highlight type=”0″ color=”#ffffff” font_size=”1.2em”]The secret of his success with his companies is great customer service and that is what he wants to assist you with.[/trx_highlight][trx_block][trx_button style=”filled white-hover” top=”medium” link=”/packages/”]View Packages[/trx_button][/trx_block][/trx_section][/vc_column][/vc_row]

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[trx_section align=”center” top=”small” bottom=”medium”][trx_title color=”#4c4c4c” top=”small” bottom=”small” font_size=”3.0em”]Customer Service Facts[/trx_title][trx_block][/trx_block][/trx_section]

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[trx_highlight type=”2″]93% of customers indicated that quality customer service was vital to maintaining brand loyalty

Source: Creative Strategies