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The Unfortunate Trends In Retail

There has been a lot of news lately about the amount of major retail players that have gone under or have just shut up shop. Whilst there has been a myriad of expert opinions from the finance gurus as to the reasons for this happening, I think it is a whole lot easier to explain,…

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Don’t forget to train your staff.

One of the most amazing mistakes many business owners make is not training their staff in the area of customer service. Whilst the owners of the business rely on customers being treated in a way that would want them to return to their business, sometimes the major factor of informing the staff on how exactly…

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Does your service suck?

Recently I was asked to do some service and sales training for a large company. They wanted me to go around to over 20 sites and work with their frontline staff in creating a better culture for their customers. As a part of that process, they asked me if I would do a random visit…

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4 types of unfortunate customer service trends

The whole notion of customer service, and I mean proper old fashion customer service seems to be disappearing quickly. Gone are the days when you are blown away by someone’s effort to go way above and beyond to give you an experience. Most people don’t say anything anymore when they are treated badly as they…

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Audio Post

[vc_row][vc_column][trx_audio url=”http://customer-culture.affiliatenation.com.au/wp-content/uploads/2016/03/Dream-Music-Relax.mp3″ image=”406″ title=”Geef mij mar Amsterdam” author=”Johnny Jordaan” bottom=”medium”][vc_column_text]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure…

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Video Post

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Quote Format

[trx_quote cite=”#” title=”Steve Jobs” top=”inherit” bottom=”inherit” left=”inherit” right=”inherit”]Design is not just what it looks like and feels like. Design is how it works.[/trx_quote]

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Chat Format

[trx_chat title=”Lisa Casey” photo=”418″ link=”#”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.[/trx_chat][trx_chat title=”Bob Marley” photo=”http://customer-culture.affiliatenation.com.au/wp-content/uploads/2015/12/chat_2.jpg” link=”#” top=”inherit” bottom=”inherit” left=”inherit” right=”inherit”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.[/trx_chat]

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Aside Post

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