The Unfortunate Trends In Retail
There has been a lot of news lately about the amount of major retail players that have gone under or have just shut up shop. Whilst there has been a myriad of expert opinions from the finance gurus as to the reasons for this happening, I think it is a whole lot easier to explain,…
See MoreDon’t forget to train your staff.
One of the most amazing mistakes many business owners make is not training their staff in the area of customer service. Whilst the owners of the business rely on customers being treated in a way that would want them to return to their business, sometimes the major factor of informing the staff on how exactly…
See MoreDoes your service suck?
Recently I was asked to do some service and sales training for a large company. They wanted me to go around to over 20 sites and work with their frontline staff in creating a better culture for their customers. As a part of that process, they asked me if I would do a random visit…
See More4 types of unfortunate customer service trends
The whole notion of customer service, and I mean proper old fashion customer service seems to be disappearing quickly. Gone are the days when you are blown away by someone’s effort to go way above and beyond to give you an experience. Most people don’t say anything anymore when they are treated badly as they…
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